My current day-to-day apparently revolves around pointing accountants towards approved Aconex Workflows and the documents contained therein, after they email me

My current day-to-day apparently revolves around pointing accountants towards approved Aconex Workflows and the documents contained therein, after they email me in a panic asking for me to send them said documents and they "Don't see them" on Aconex. Yes, I am following the published-by-accounting templates and naming protocols. Someone kill me, please.