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My one experience with after-sales support has been fantastic. 1. Set an appointment on the Tesla app 2. The day before the appointment my rep from the servic
by spiderice 3y ago
My one experience with after-sales support has been fantastic.
1. Set an appointment on the Tesla app
2. The day before the appointment my rep from the service center calls me to see if I have any questions about the process.
3. Take the car in, they immediately give me a loaner Tesla of the exact same make and model. When I get in the loaner car, it already has all my preferences imported (Signed in to Apple Music/Podcasts, seat settings, Joe Mode, Phone is the key, etc..)
4. A few days later, I get a notification from the app telling me my car is ready to pick up.
5. I drive the loaner to the service center. The app tells me to park it anywhere.
6. The app shows me where my car is parked.
7. I get in my car and drive away, without having to talk to anyone.
8. Bonus: My car has been detailed
9. Cost: $0.00
This is obviously anecdotal and I'm sure people have had bad experiences. But I was really impressed!