3 ms·

Passphrases probably don't work well with the target demographic that most needs it (elderly people). Maybe teach teach them to verify through another channel i

Passphrases probably don't work well with the target demographic that most needs it (elderly people). Maybe teach teach them to verify through another channel instead. I.e, hang up and call back at the number you usually use. That's what we just implemented at my company. If one of our CXO's (video) calls or writes to authorize a transfer of funds, then politely say you will, hang up, and call back the CXO in question at their regular number to verify.

carlosjobim 3y ago
You could probably be visiting your grandparents and physically stand right in front of them when the scammers call and pretend to be you, and the grandparents would still believe the scammers more than they believed you. Elderly people have an eery respect and reverence for telephones and letters.