3 ms·
If Boeing really cared about their customers, they would tighten the bolts on outgoing planes to make sure that they wouldn't lose doors and windows and stuff.
by cmiles74 3y ago
If Boeing really cared about their customers, they would tighten the bolts on outgoing planes to make sure that they wouldn't lose doors and windows and stuff. Maybe Alaska does really care, but I must confess my first thought was also "cagey PR move."
I've seen many products and services clearly making their products worse in order to make more money. Airlines have done similar things with passenger space and various fees, it's not so hard to imagine them cutting corners only to be surprised that they've gone too far and inadvertently impacted airplane safety.
Sure they care about customer wellbeing but isn't making money higher on their list of priorities?
- brookst 3y agoIt’s too reductive to talk about what “Boeing” thinks and does as if it’s one single entity with a single purpose and complete alignment on all things. The person(s) who failed to tighten bolts could easily have been doing exactly the right thing, for instance if training and documentation were screwed up. Boeing in general seems to have a serious culture problem that we should condemn, but it’s not like the “they” that set cultural norms is the same “they” that’s out there on a supplier’s factory floor with a torque wrench. Being reductive can be a good rhetorical tool, but in this case I think it’s better to view the problem as culture and system rather than a single personality with ill intent.