3 ms·
I think that -people- care for customer well-being.. but that it's barely cynical to say that a board of a publicly traded company only cares about it insofar a
by Nihilartikel 3y ago
I think that -people- care for customer well-being.. but that it's barely cynical to say that a board of a publicly traded company only cares about it insofar as it effects shareholder returns.. and with proper market positioning, customer well-being is barely necessary..
- usrusr 3y agoThe board orders subordinates to be safe and cheap. When safety fails to materialize without throwing money at the problem they pretend it's not their fault. What's missing is not care, but commitment. Care without commitment is wishful thinking and I'm sure there's plenty of that.
- dash2 3y agoIf an airline is shown to take risks with its passengers' safety, that airline is dead, so here I would expect shareholder returns to do the job very effectively.
- smcl 3y agoEvery single flight represents dozens of risks that an airline has calculated and decided are worth taking.
- dash2 3y agoAnd in calculating that tradeoff I would expect them to weight passenger safety very, very highly, unless they want to go out of business (and possibly be liable for corporate manslaughter and go to jail?)
- smcl 3y agoYes but there's still a tradeoff, there's no such thing as an airline that takes no risks.