> More people using existing online services means infrastructure scalability, surely, not generally "we need to hire more people across the board"? From what

> More people using existing online services means infrastructure scalability, surely, not generally "we need to hire more people across the board"? From what I saw, the hiring was driven more by an influx of cash than an actual need to respond to business needs. Companies began hiring much too early during the pandemic response to have down it based on seeing an increase in use and analyzing where their resource bottlenecks were. The government dumped new money into the financial systems and investors moved funds to more heavily invest in tech assuming that the industry would be less effected by lockdowns and would see more benefit from work from home, distancing, etc. tl;dr; They did over hire, but for all the wrong reasons. Balance sheets and new money.