In the early 90s, when every business was moving full out into computing, I'd call for an issue. Sometimes the person helping me, would say "I'm sorry, the com

In the early 90s, when every business was moving full out into computing, I'd call for an issue. Sometimes the person helping me, would say "I'm sorry, the computer won't let me do that". This seemed to grow as a response, until, to protect myself, I started pushing back. "I don't care, you guys owe me $x, and telling me your computer won't let you do it is absurd. Pay me." Most people would then get a manager on the phone, who would ape the "computer was at fault" line, but after pushback.. surprise!, there was a way to resolve things. Point is, abdicating responsibility is an easy out for the lazy and for corporate greed. And AI will surely be used in this fashion, because people love an out. Amazon is already the worst of this, if you have an issue that doesn't fit in a premade solution, good luck getting any fix! Taking humans out of the chain is always bad. Just look at the UK post office scandal, for the dark side of this.