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> Never had an issue with after-sales support. I won't say that it has been perfect, but it definitely hasn't been worse than my car dealer experiences.
by _ea1k 3y ago
> Never had an issue with after-sales support.
I won't say that it has been perfect, but it definitely hasn't been worse than my car dealer experiences.
- spiderice 3y agoMy one experience with after-sales support has been fantastic. 1. Set an appointment on the Tesla app 2. The day before the appointment my rep from the service center calls me to see if I have any questions about the process. 3. Take the car in, they immediately give me a loaner Tesla of the exact same make and model. When I get in the loaner car, it already has all my preferences imported (Signed in to Apple Music/Podcasts, seat settings, Joe Mode, Phone is the key, etc..) 4. A few days later, I get a notification from the app telling me my car is ready to pick up. 5. I drive the loaner to the service center. The app tells me to park it anywhere. 6. The app shows me where my car is parked. 7. I get in my car and drive away, without having to talk to anyone. 8. Bonus: My car has been detailed 9. Cost: $0.00 This is obviously anecdotal and I'm sure people have had bad experiences. But I was really impressed!