5 ms·

Build quality - that's not an issue anymore Interiors - yes they can improve Never had an issue with after-sales support. My 2nd Tesla in 5 years.

stevage 3y ago
You are but one tiny datapoint. The internet is full of disaster stories from Tesla owners.
- modeless 3y ago
  The Internet is full of disaster stories about everything. In the actual Consumer Reports ranking Tesla is far from the bottom. It's almost exactly in the middle, between Infiniti and Cadillac.
  - FireBeyond 3y ago
    For a car that is, as Tesla fans like to point out, "far simpler than an ICE, with a lot less that can possibly go wrong", being in the "middle of the pack" with ICEs is actually pretty damning.
- ajross 3y ago
  And the world is full of Teslas. You really think if even 20% of the hyperbole was true that they'd be shipping the volume they are? All those Tesla buyers are just deluded marks who'd be happier in a VW or whatever? Maybe... the situation is complicated and like all manufacturers they have some good points and some bad points and the market is in the process of deciding on what particular traits it values?
  - stevage 3y ago
    Of the people I know personally who bought Tesla's I do know they weren't aware of the reputation for difficult servicing and parts availability.
    - rpmisms 3y ago
      I was aware of the reputation, but just can't seem to get it to show up in real life. Darndest thing...
      - stevage 3y ago
        I'm not sure if you're just not unclear on how probabilities and random sampling work, or if you have some deeper point I'm not seeing.
        rpmisms 3y ago
        I just mean that a systemic problem should be seen across the system. I'm not seeing it.
        stevage 3y ago
        Do you actually think you have visibility "across the system?"
        rpmisms 3y ago
        I've been to 6 separate service centers and always had better service than any ICE mechanic.
        belltaco 3y ago
        Do you?
- martythemaniak 3y ago
  "Your anecdote is irrelevant, look at my vast dataset of unrepresentative samples"
  - stevage 3y ago
    At the very least I am claiming that one data point is less valuable than multiple datapoints.
    - sharadov 3y ago
      I know several Tesla owners - and live in a place where practically every second car is a Tesla. So my sample size is significant.
      - stevage 3y ago
        Personally, I wouldn't consider "several" to be "significant", but each to their own.
- sharadov 3y ago
  Tesla disaster stories are overblown, the smallest story gets a lot of attention, it does not help that Musk is hated by the media.
  - dmix 3y ago
    Nitpicking everything Musk-related is one of the biggest drivers of content on multiple social media platforms. Using the general trends of those sites that you've gleened from headlines to make generalizations is probably a bad idea. There is huge, huge demand for a negative spin on everything and like we've seen a ton of times on the internet, if you say something exaggerated enough times it starts becoming the accepted truth.
juunpp 3y ago
Your first Tesla lasted less than 5 years?
- sharadov 3y ago
  I traded it in for a new one.
chronic03850 3y ago
> Never had an issue with after-sales support. My 2nd Tesla in 5 years. Sorry but you probably are not the target market for the Apple Car. Many premium-market customers (early Model S/X, current Plaid shoppers) have moved to other brands such as Rivian, Lucid, and Porsche due to Tesla’s “cheapness” and abysmal customer service. But sure, if you’re coming from a Toyota RAV4 or BMW 3 series, Tesla is great. But don’t expect to be the target demographic for a $100K+ Apple car.
- seper8 3y ago
  Bmw 3 series are way ahead of most Teslas in terms of anything but electric drivetrain.
_ea1k 3y ago
> Never had an issue with after-sales support. I won't say that it has been perfect, but it definitely hasn't been worse than my car dealer experiences.
- spiderice 3y ago
  My one experience with after-sales support has been fantastic. 1. Set an appointment on the Tesla app 2. The day before the appointment my rep from the service center calls me to see if I have any questions about the process. 3. Take the car in, they immediately give me a loaner Tesla of the exact same make and model. When I get in the loaner car, it already has all my preferences imported (Signed in to Apple Music/Podcasts, seat settings, Joe Mode, Phone is the key, etc..) 4. A few days later, I get a notification from the app telling me my car is ready to pick up. 5. I drive the loaner to the service center. The app tells me to park it anywhere. 6. The app shows me where my car is parked. 7. I get in my car and drive away, without having to talk to anyone. 8. Bonus: My car has been detailed 9. Cost: $0.00 This is obviously anecdotal and I'm sure people have had bad experiences. But I was really impressed!

stevage 3y ago

You are but one tiny datapoint. The internet is full of disaster stories from Tesla owners.

modeless 3y ago
The Internet is full of disaster stories about everything. In the actual Consumer Reports ranking Tesla is far from the bottom. It's almost exactly in the middle, between Infiniti and Cadillac.
- FireBeyond 3y ago
  For a car that is, as Tesla fans like to point out, "far simpler than an ICE, with a lot less that can possibly go wrong", being in the "middle of the pack" with ICEs is actually pretty damning.
ajross 3y ago
And the world is full of Teslas. You really think if even 20% of the hyperbole was true that they'd be shipping the volume they are? All those Tesla buyers are just deluded marks who'd be happier in a VW or whatever? Maybe... the situation is complicated and like all manufacturers they have some good points and some bad points and the market is in the process of deciding on what particular traits it values?
- stevage 3y ago
  Of the people I know personally who bought Tesla's I do know they weren't aware of the reputation for difficult servicing and parts availability.
  - rpmisms 3y ago
    I was aware of the reputation, but just can't seem to get it to show up in real life. Darndest thing...
    - stevage 3y ago
      I'm not sure if you're just not unclear on how probabilities and random sampling work, or if you have some deeper point I'm not seeing.
      - rpmisms 3y ago
        I just mean that a systemic problem should be seen across the system. I'm not seeing it.
        stevage 3y ago
        Do you actually think you have visibility "across the system?"
        rpmisms 3y ago
        I've been to 6 separate service centers and always had better service than any ICE mechanic.
        belltaco 3y ago
        Do you?
martythemaniak 3y ago
"Your anecdote is irrelevant, look at my vast dataset of unrepresentative samples"
- stevage 3y ago
  At the very least I am claiming that one data point is less valuable than multiple datapoints.
  - sharadov 3y ago
    I know several Tesla owners - and live in a place where practically every second car is a Tesla. So my sample size is significant.
    - stevage 3y ago
      Personally, I wouldn't consider "several" to be "significant", but each to their own.
sharadov 3y ago
Tesla disaster stories are overblown, the smallest story gets a lot of attention, it does not help that Musk is hated by the media.
- dmix 3y ago
  Nitpicking everything Musk-related is one of the biggest drivers of content on multiple social media platforms. Using the general trends of those sites that you've gleened from headlines to make generalizations is probably a bad idea. There is huge, huge demand for a negative spin on everything and like we've seen a ton of times on the internet, if you say something exaggerated enough times it starts becoming the accepted truth.

juunpp 3y ago

Your first Tesla lasted less than 5 years?

sharadov 3y ago
I traded it in for a new one.

chronic03850 3y ago

> Never had an issue with after-sales support. My 2nd Tesla in 5 years. Sorry but you probably are not the target market for the Apple Car. Many premium-market customers (early Model S/X, current Plaid shoppers) have moved to other brands such as Rivian, Lucid, and Porsche due to Tesla’s “cheapness” and abysmal customer service. But sure, if you’re coming from a Toyota RAV4 or BMW 3 series, Tesla is great. But don’t expect to be the target demographic for a $100K+ Apple car.

seper8 3y ago
Bmw 3 series are way ahead of most Teslas in terms of anything but electric drivetrain.

_ea1k 3y ago

> Never had an issue with after-sales support. I won't say that it has been perfect, but it definitely hasn't been worse than my car dealer experiences.

spiderice 3y ago
My one experience with after-sales support has been fantastic. 1. Set an appointment on the Tesla app 2. The day before the appointment my rep from the service center calls me to see if I have any questions about the process. 3. Take the car in, they immediately give me a loaner Tesla of the exact same make and model. When I get in the loaner car, it already has all my preferences imported (Signed in to Apple Music/Podcasts, seat settings, Joe Mode, Phone is the key, etc..) 4. A few days later, I get a notification from the app telling me my car is ready to pick up. 5. I drive the loaner to the service center. The app tells me to park it anywhere. 6. The app shows me where my car is parked. 7. I get in my car and drive away, without having to talk to anyone. 8. Bonus: My car has been detailed 9. Cost: $0.00 This is obviously anecdotal and I'm sure people have had bad experiences. But I was really impressed!