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When will it be available in Sweden? I followed the prompt on the website and signed up for the newsletter, but I got so much marketing spam that was totally i

When will it be available in Sweden? I followed the prompt on the website and signed up for the newsletter, but I got so much marketing spam that was totally irrelevant to my one and only question that I had to unsubscribe.

theshrike79 3y ago
Same question but for Finland. I’ve got the money here, had it for at least two years. I just don’t have a way to give it to Framework
- finnjohnsen2 3y ago
  Same question, same frustration, from Norway
lousken 3y ago
rest of the EU is supported via reshipping https://knowledgebase.frame.work/en_us/eu-unsupported-SJByUb7a https://knowledgebase.frame.work/en_us/eu-unsupported-SJByUb...
- theshrike79 3y ago
  "Supported" is a stretch. > All warranty service will require a shipping address within one of the EU countries we ship to. So if I need to warranty something, I need to figure out how to have a shipping address in, say, Germany? Easy! Oh and if the 2.5k€ laptop gets damaged by a 3rd party shipping company, I'm on the hook for it. Yea, I'll wait. I can't figure out why it's so hard to ship stuff within the EU. The whole purpose of the European Union is to make moving products easy inside its borders.
  - KomoD 3y ago
    > I can't figure out why it's so hard to ship stuff within the EU it's not, at least not in my experience.
    - folmar 3y ago
      Shipping is quite easy, especially for small and expensive things like laptops, where adding cost of DHL/DPD shipping is not a major deal. Tangentially, as they are doing it already, selling _to consumers_ is quite hard. Each country has different regulation placing a lot of obligations on the seller.
      - KomoD 3y ago
        > Each country has different regulation placing a lot of obligations on the seller. Such as? Just curious
        selectodude 3y ago
        Warranty terms, language support, needing a legal representative in every country, to start.
        theshrike79 3y ago
        I'm a 1000% sure the place I order my stuff from in Germany doesn't have a representative in Finland. That's the whole damn point of the EU. I think there might be some regulation on having the instructions written in the native language, but that's like 100€ to a translator for an one-time job. No laptop comes with an extensive manual. Warranty terms are EU-wide too mostly, there are some country-specific exceptions, but nothing that would require a huge legal team to handle.
        KomoD 3y ago
        Yeah that's what I thought, I've ordered from many places in the EU that do not have any kind of presence or representative in my country.
        folmar 3y ago
        From Poland: obligatory non-renunciable 24-month warranty of fitness for the intended purpose for consumers. Instructions required in Polish. Detailed information about qualities of goods sold is compulsory (e.g. specification of components for a computer, just model number is not enough). From Germany: specific requirements for "impressum" on each website. Definition of all quantities in SI units. Things get more funny if you touch any food: labelling regulations have a common EU base, but definition of what detail level is required for each element is per country, and they do differ significantly. For everywhere: obligation to collect and report VAT for each destination country.
- emptysongglass 3y ago
  What's the best reshipping service for the rest of the EU?
KomoD 3y ago
Curious as well > but I got so much marketing spam that was totally irrelevant to my one and only question that I had to unsubscribe Make sure you don't tick the "Stay up to date with Framework newsletters" checkbox, I didn't and haven't received any marketing
born2discover 3y ago
Same question but for Switzerland.
throwaway2037 3y ago
My guess: The real problem is warranty returns by mail.

theshrike79 3y ago

Same question but for Finland. I’ve got the money here, had it for at least two years. I just don’t have a way to give it to Framework

finnjohnsen2 3y ago
Same question, same frustration, from Norway

lousken 3y ago

rest of the EU is supported via reshipping https://knowledgebase.frame.work/en_us/eu-unsupported-SJByUb7a https://knowledgebase.frame.work/en_us/eu-unsupported-SJByUb...

theshrike79 3y ago
"Supported" is a stretch. > All warranty service will require a shipping address within one of the EU countries we ship to. So if I need to warranty something, I need to figure out how to have a shipping address in, say, Germany? Easy! Oh and if the 2.5k€ laptop gets damaged by a 3rd party shipping company, I'm on the hook for it. Yea, I'll wait. I can't figure out why it's so hard to ship stuff within the EU. The whole purpose of the European Union is to make moving products easy inside its borders.
- KomoD 3y ago
  > I can't figure out why it's so hard to ship stuff within the EU it's not, at least not in my experience.
  - folmar 3y ago
    Shipping is quite easy, especially for small and expensive things like laptops, where adding cost of DHL/DPD shipping is not a major deal. Tangentially, as they are doing it already, selling _to consumers_ is quite hard. Each country has different regulation placing a lot of obligations on the seller.
    - KomoD 3y ago
      > Each country has different regulation placing a lot of obligations on the seller. Such as? Just curious
      - selectodude 3y ago
        Warranty terms, language support, needing a legal representative in every country, to start.
        theshrike79 3y ago
        I'm a 1000% sure the place I order my stuff from in Germany doesn't have a representative in Finland. That's the whole damn point of the EU. I think there might be some regulation on having the instructions written in the native language, but that's like 100€ to a translator for an one-time job. No laptop comes with an extensive manual. Warranty terms are EU-wide too mostly, there are some country-specific exceptions, but nothing that would require a huge legal team to handle.
        KomoD 3y ago
        Yeah that's what I thought, I've ordered from many places in the EU that do not have any kind of presence or representative in my country.
      - folmar 3y ago
        From Poland: obligatory non-renunciable 24-month warranty of fitness for the intended purpose for consumers. Instructions required in Polish. Detailed information about qualities of goods sold is compulsory (e.g. specification of components for a computer, just model number is not enough). From Germany: specific requirements for "impressum" on each website. Definition of all quantities in SI units. Things get more funny if you touch any food: labelling regulations have a common EU base, but definition of what detail level is required for each element is per country, and they do differ significantly. For everywhere: obligation to collect and report VAT for each destination country.
emptysongglass 3y ago
What's the best reshipping service for the rest of the EU?

KomoD 3y ago

Curious as well > but I got so much marketing spam that was totally irrelevant to my one and only question that I had to unsubscribe Make sure you don't tick the "Stay up to date with Framework newsletters" checkbox, I didn't and haven't received any marketing

born2discover 3y ago

Same question but for Switzerland.

throwaway2037 3y ago

My guess: The real problem is warranty returns by mail.