It's far, far too generous to just forgive them and write off their problems as being an inevitable result of Google's scale - their scale makes support expensi

It's far, far too generous to just forgive them and write off their problems as being an inevitable result of Google's scale - their scale makes support expensive, not impossible. Support is a problem plenty of giant companies have figured out already even if they do it poorly. As for the 'who' ... doesn't really matter whether it's Google or someone else that fixes whatever problems but historically it's not in their DNA to care about individual users so it feels quite natural to assume they'd be replaced rather than repaired.