> A ticket is something where there is an understanding that we want to do it if time and resources permit, something where it would be okay for someone to grab

> A ticket is something where there is an understanding that we want to do it if time and resources permit, something where it would be okay for someone to grab it and do it If you want it to be that, sure. They're really just notes with IDs and tags. What you're describing is a curated backlog / upcoming work. > On the other hand, an idea or suggestion may easily be something that should not ever be done Ok? So either say why and cancel the ticket or delete it if you don't want a record of it. I don't get the value of writing it down in a different place so that you have to search in two places.