> When would you search this but not search tickets? The trick is to have each "ticket" be basically a bullet point in a list (where lists are grouped by headi

> When would you search this but not search tickets? The trick is to have each "ticket" be basically a bullet point in a list (where lists are grouped by headings/subheading in a single document). Maybe some are 3-4 lines, but most will be a single line bullet point. That way you don't have to search it (which doesn't tend to work very well as you won't know what you're looking for), you can actually browse the entire document.