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The business owner attempted to notify Apple and struggled to do so. The news organization notified them by way of asking for comment and Apple still got the lo

The business owner attempted to notify Apple and struggled to do so. The news organization notified them by way of asking for comment and Apple still got the location of the business wrong. How honest does an honest mistake have to be before you can sue for restitution, even if it only amounts to a small claim?

deleted 3y ago
[deleted]
threeseed 3y ago
So it is really easy to update the information. Anyone with an iPhone, Mac or web browser can do so and I've done it dozens of time because as everyone knows the POI quality is terrible. And it's really not hard to interact with Apple here in Australia. You can either call their support number which goes direct to a person or visit an Apple Store.
- cozzyd 3y ago
  Can you submit corrections via a web browser without any sort of apple account? (I have no idea, I've never used apple maps or an iDevice...)
  - shepherdjerred 3y ago
    As a point of comparison, you can't submit edits on Google Maps without a Google account.
    - cozzyd 3y ago
      Sure but I can't even figure out how to use Apple maps... It doesn't seem to be a website I can open on my phone or Linux computers? When I go to the apple maps it appears to be some advertising for apple devices (of which I own none...). Google maps can be used from all platforms...
      - dzhiurgis 3y ago
        If you de-googled your life for 5 whole minutes you’d find there’s whole world out there
    - lmm 3y ago
      But you can open and use a Google account without having to spend hundreds or thousands on Google hardware.
- striking 3y ago
  The article mentions all of these potential solutions and how they failed in this case. Maybe I'm wrong for taking the article at face value, but they do at least speak to these points directly.
- kelnos 3y ago
  Clearly "everyone" doesn't know the quality of information on there is terrible. Quite a few people trusted it in this case, with alarming financial effects for the business in question. Anyway, I don't own a Mac or iPhone. I guess if I was a small business owner and Apple Maps had wrong information about my business I'd just be out of luck. And so instead I'm supposed to call some support number and wait on hold to talk to someone who has no idea how to fix my problem, and bounces me around for a while until the connection accidentally disconnects? Yeah, no. I think you overestimate how much time she'll business owners have to deal with this sort of garbage.
- iAMkenough 3y ago
  To me it reads like they did try to update the information, but for whatever reason, Apple's internal process for verifying and implementing the update failed.

deleted 3y ago

[deleted]

threeseed 3y ago

So it is really easy to update the information. Anyone with an iPhone, Mac or web browser can do so and I've done it dozens of time because as everyone knows the POI quality is terrible. And it's really not hard to interact with Apple here in Australia. You can either call their support number which goes direct to a person or visit an Apple Store.

cozzyd 3y ago
Can you submit corrections via a web browser without any sort of apple account? (I have no idea, I've never used apple maps or an iDevice...)
- shepherdjerred 3y ago
  As a point of comparison, you can't submit edits on Google Maps without a Google account.
  - cozzyd 3y ago
    Sure but I can't even figure out how to use Apple maps... It doesn't seem to be a website I can open on my phone or Linux computers? When I go to the apple maps it appears to be some advertising for apple devices (of which I own none...). Google maps can be used from all platforms...
    - dzhiurgis 3y ago
      If you de-googled your life for 5 whole minutes you’d find there’s whole world out there
  - lmm 3y ago
    But you can open and use a Google account without having to spend hundreds or thousands on Google hardware.
striking 3y ago
The article mentions all of these potential solutions and how they failed in this case. Maybe I'm wrong for taking the article at face value, but they do at least speak to these points directly.
kelnos 3y ago
Clearly "everyone" doesn't know the quality of information on there is terrible. Quite a few people trusted it in this case, with alarming financial effects for the business in question. Anyway, I don't own a Mac or iPhone. I guess if I was a small business owner and Apple Maps had wrong information about my business I'd just be out of luck. And so instead I'm supposed to call some support number and wait on hold to talk to someone who has no idea how to fix my problem, and bounces me around for a while until the connection accidentally disconnects? Yeah, no. I think you overestimate how much time she'll business owners have to deal with this sort of garbage.
iAMkenough 3y ago
To me it reads like they did try to update the information, but for whatever reason, Apple's internal process for verifying and implementing the update failed.