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Absolutely ridiculous. I would hope that any such lawsuit would be thrown out, unless this is a particularly widespread issue, or Apple intended to harm this b
by shepherdjerred 3y ago
Absolutely ridiculous.
I would hope that any such lawsuit would be thrown out, unless this is a particularly widespread issue, or Apple intended to harm this business. This seems like an honest mistake on Apple's part, perhaps because someone reported the business as closed.
What do you want Apple to do? Personally verify every edit to every business on Maps?
- deleted 3y ago[deleted]
- striking 3y agoThe business owner attempted to notify Apple and struggled to do so. The news organization notified them by way of asking for comment and Apple still got the location of the business wrong. How honest does an honest mistake have to be before you can sue for restitution, even if it only amounts to a small claim?
- deleted 3y ago[deleted]
- threeseed 3y agoSo it is really easy to update the information. Anyone with an iPhone, Mac or web browser can do so and I've done it dozens of time because as everyone knows the POI quality is terrible. And it's really not hard to interact with Apple here in Australia. You can either call their support number which goes direct to a person or visit an Apple Store.
- cozzyd 3y agoCan you submit corrections via a web browser without any sort of apple account? (I have no idea, I've never used apple maps or an iDevice...)
- shepherdjerred 3y agoAs a point of comparison, you can't submit edits on Google Maps without a Google account.
- cozzyd 3y agoSure but I can't even figure out how to use Apple maps... It doesn't seem to be a website I can open on my phone or Linux computers? When I go to the apple maps it appears to be some advertising for apple devices (of which I own none...). Google maps can be used from all platforms...
- dzhiurgis 3y agoIf you de-googled your life for 5 whole minutes you’d find there’s whole world out there
- lmm 3y agoBut you can open and use a Google account without having to spend hundreds or thousands on Google hardware.
- striking 3y agoThe article mentions all of these potential solutions and how they failed in this case. Maybe I'm wrong for taking the article at face value, but they do at least speak to these points directly.
- kelnos 3y agoClearly "everyone" doesn't know the quality of information on there is terrible. Quite a few people trusted it in this case, with alarming financial effects for the business in question. Anyway, I don't own a Mac or iPhone. I guess if I was a small business owner and Apple Maps had wrong information about my business I'd just be out of luck. And so instead I'm supposed to call some support number and wait on hold to talk to someone who has no idea how to fix my problem, and bounces me around for a while until the connection accidentally disconnects? Yeah, no. I think you overestimate how much time she'll business owners have to deal with this sort of garbage.
- iAMkenough 3y agoTo me it reads like they did try to update the information, but for whatever reason, Apple's internal process for verifying and implementing the update failed.
- Grazester 3y agoIt begin an honest mistake or not will have no bearing on whether or not it get thrown out.
- modeless 3y agoGoogle frequently calls businesses to verify information. Not saying Google is perfect but it's possible to do better.
- shepherdjerred 3y agoI didn't know this. Thanks for bringing that up. I wonder how much that kind of manual verification costs, and how, for example, they collect all of those phone numbers.
- brailsafe 3y ago> What do you want Apple to do? Personally verify every edit to every business on Maps? I don't really understand why that would be too big of an ask for one of the wealthiest companies in the world, but at the very least, I'd expect Apple to yield to the authority of the business operator when changing the status to closed. Seems like a pretty solid reason for a lawsuit imo. I'm sure Apple would feel the same way if someone changed all of the Apple store retail locations to "Permanently Closed" on Google Maps and nobody checked it.
- shepherdjerred 3y agoOne of the reasons I feel that way is that Apple Maps is free. Yes, you do need an Apple device to use Maps, but it's at least a viable alternative to Google that casual users pick (versus, say, OpenStreetMaps). How much is the cost to continually verify every business on Maps? I would expect it to be a very large amount. If it were very expensive, would Apple have created Maps, or keep Maps operating? I don't know. I guess what I'm getting at is that Apple doesn't get much direct gain (as far as I know -- maybe they get some money from Yelp?) from Maps, and I'm rooting for Apple because at least they're not Google.
- quantified 3y agoIt's not free, it's just not paid for directly by the user. If you're not paying for the service, you're the product, not the customer.
- shepherdjerred 3y agoSorry, what do you mean? The phrase "If you're not paying for the service, you're the product, not the customer" usually means that the customer is being exploited in some way, e.g. data sold, advertised to, etc. How does Apple Maps exploit users? As we've discussed, you must first own an Apple device. Does Apple Maps sell data or advertise or something?
- quantified 3y ago
- WheatMillington 3y ago>What do you want Apple to do? Personally verify every edit to every business on Maps? Why do people act like human moderation would be such an untenable burden? These tech companies are GIGANTIC, they can afford to do human moderation.
- quantified 3y agoI wonder why this is so downvoted. Perhaps someone can explain.
- hatsunearu 3y agoIn fact, I'm sure there's plenty of people willing to donate some time for clout/personal satisfaction/etc to keep their neighborhood information up to date, like reddit moderation.
- WirelessGigabit 3y agoGoogle does that after you've visited a place. That way they croud-source the corrections on the updates.
- chris_wot 3y agoWe used to have something in Australia called the Yellow Pages (actually we still do) and every business would register to be in it. Can't see why Apple can't do the same thing.
- dghlsakjg 3y agoAn honest mistake isn’t a legal defense. Almost every car accident is an honest mistake. Does that mean that the at fault driver should not have to fix the harm caused because they didn’t mean to cause it?
- lmm 3y ago> Almost every car accident is an honest mistake. Not true. Many, probably most, car collisions are caused by negligently disregarding if not wilfully exceeding the speed limit, negligently disregarding an obligation to yield to other traffic, illegally operating a phone while driving, or some combination thereof.
- kelnos 3y agoKinda missing the point there. Some car accidents are honest mistakes, but the person at fault is still responsible for making things right.
- lmm 3y agoIs the idea that car collisions are accidental the point of the comment I replied to? No. Is it an insidious falsehood that normalises many preventable deaths? Yes.
- dghlsakjg 3y agoI’m not saying that you can’t be at fault, or that the consequences of an collision aren't horrific. I’m just using a colloquial term for people whose actions are neither intentional or malicious to make the point that you can be held responsible for damages you didn’t foresee or intend to cause.
- matheusmoreira 3y ago> unless this is a particularly widespread issue Rarity of the event does not comfort the victim. > or Apple intended to harm this business No one cares what they "intended" to do, only what was done. > What do you want Apple to do? I want them to pay the guy who they harmed. > Personally verify every edit to every business on Maps? That's absolutely right. This isn't Open Street Maps where anyone including the business owner himself can edit the information. Apple's reponsible for this.