3 ms·
The 99% of the customers that are notified of the price of the piece, drop the idea of repairing it as is cheaper to have a new one. Offer to buy the defective
by userbinator 3y ago
The 99% of the customers that are notified of the price of the piece, drop the idea of repairing it as is cheaper to have a new one.
Offer to buy the defective device from the customer, and now you have a source of spare parts to fix others. This was common strategy back then, but of course doesn't help the situation where some parts fail a lot more than others.