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I have a stainless garbage can from Kohler that has a ten year warranty. Appx. four years into owning it, the plastic lid hinge snapped. Costco told me take it
by jakogut 3y ago
I have a stainless garbage can from Kohler that has a ten year warranty. Appx. four years into owning it, the plastic lid hinge snapped.
Costco told me take it up with the manufacturer. Kohler had a page buried on their website helpfully detailing a Kafkaesque process to send them an RMA request to a physical mailing address, with no info on what to send, no forms, etc.
Instead, I modeled a replacement in OpenSCAD in ~30 minutes, and printed it in glass filled nylon (PA6). Can is still going strong.
- rstupek 3y agoThat's weird about Costco because in my experience their return policy is incredibly generous. I had a Vizio TV stop working 2 years after purchase, just outside their warranty and Costco took it back, gave me the money back and a new TV cost less than the return
- jakogut 3y agoI also thought it was weird, I've heard great things about Costco's return policy. I think they wanted me to try the manufacturer first, as they didn't have the can in stock anymore.