4 ms·

> the size of your backlog is inversely proportional to how often you talk to customers This doesn't track, at all. The more you talk to customers, the more u

• mindok 3y ago
  Depends on how you have the conversations. If they are designed to uncover market-wide problems rather than single customer gripes, high value features will become obvious.
• neilv 3y ago
  That's a definite risk. You really want to get a holistic understanding of customer's problem domain, where their pain is, plan for getting a pilot success and being able to parlay that to delivering much more value, etc. What you don't want it one person going in, trying to play it as a salesperson, misunderstanding half of what is said, attaching too much weight to bikeshedding and random offhand remarks, not asking whys, almost mirroring everything customer says and promising to deliver it, etc. Treating it as smarmy sales might be how an entrenched company that already has a semi-credible product can close some enterprise deals, but it's death for a startup that wants to understand the problems, and figure out a good solution they can build.