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There is a real problem with appliances and repair: many repair shops don't seem to want to take on any sort of extensive repair. And I don't blame them... Th
by linsomniac 3y ago
There is a real problem with appliances and repair: many repair shops don't seem to want to take on any sort of extensive repair. And I don't blame them...
The issue I've seen is, especially for out of warranty equipment, they're in a pretty tough spot: if they diagnose it as a part swap, and put a couple hours in diagnostics and part swap, and it doesn't fix it, the customer is unlikely to be happy with throwing that money away, and may not want to continue that process. So is the shop going to eat it?
For example: I have a Samsung inductive range. Love it. But, a couple years ago 2 of the elements stopped working. Unlike an old resistive range, the entire rangetop is a "sealed" unit, cost of probably north of a grand. Inside that unit are some boards and other items that can be replaced, but now you're talking another hour to get into. There are 3-4 boards in there, running $200-300 for the likely candidates.
In researching this, I found field repair techs were strongly recommending just replacing the whole range. Because the cost of a tech doing the repair is a grand+ plus a couple hours, or 4 hours and rolling the dice on which board needs replacement, possibly having to do it twice with house calls between hardware orders.
Or, the third option is to get a tech in that can disassemble the range and diagnose the likely bad solder joint and reflow it... That's the option I selected, because me and my 13yo son were the techs. BUT, no repair shop is going to want to risk doing that.
So, just throw away the range and get a new one is what they recommand.
Seems like a design or manufacturing flaw to me though. Probably should be a much bigger contact area if it's getting that hot that it's blowing the solder I thought it might be a cold joint, but I reflowed it pretty good the first time and it happened again.