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Sorry to hear about your kitchen, that sounds like a huge disappointment, ugh. I'm very surprised to hear that a Miele appliance failed so spectacularly. What

• fortran77 3y ago
  > I'm very surprised to hear that a Miele appliance failed so spectacularly. What did customer support have to say when you first reached out? There are several circuit boards and a display/keypad board in the unit. The Miele factory repairman tried replacing each one (at a cost of about $1000 apiece) and it still didn't fix it! (The unit was out of warranty) The actual culprit: The heating element behind the back (used for convection) is wired (in the US) to be between the two phases of the 220 volt line. One phase is always connected to one end of the element, the other side is switched. The element developed a fault somewhere in the middle and shorted to ground. (This line had no GFCI on it). So 110 volts was flowing through half the heating element at all times. We discovered this ourselves after the repairman left with the unit unfixed (they were "waiting for parts") and we looked at the circuit diagram he left behind. The Milele repair technician didn't check for this--a $75 part that failed--and wanted to replace all the electronics inside. We reported to the US Consumer Product Safety Commission because we thought this was a serious design defect and they did get involved. Miele conceded that they didn't need to replace thousands of dollars of circuit boards and display boards inside the product.