> That's the consumer shift that needs to happen. This line is really telling of our "digital feudalism" future. I get that the audience is investors and other

> That's the consumer shift that needs to happen. This line is really telling of our "digital feudalism" future. I get that the audience is investors and other people who regularly wear suits and that "needs to happen" is leaving unsaid "in order for this to be a viable business". Still, once upon a time the line was "the customer is always right" and here's how we'll be what they want us to be.