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When I call Visible (Verizon's own MVNO) for support, I don't get Verizon, I get someone in the Philippines that works for some company there, pretending to be
by latchkey 3y ago
When I call Visible (Verizon's own MVNO) for support, I don't get Verizon, I get someone in the Philippines that works for some company there, pretending to be Verizon. Same with Amazon or really any other major company these days.
The weird thing here is that you dealt directly with SADA and knew that it was a third party. I actually see that as a good thing as it is more transparent.
- jrockway 3y agoA random aside... I have a friend who works as support for a major credit card issuer and they did the same outsourcing. She says that pretty much every call gets escalated and the customers are just madder than they would be if someone had handled the situation competently in the first place. But it's like business school 101 to outsource, and so they do. (It's pretty new for them, as they have a hard time retaining people. The low pay and interacting with the general public pretty much guarantees that. My solution would be... just pay them more? You're getting 30% interest for years every time they buy gas. If someone has a question and then pays their minimum payment, you're just creating free money out of thin air. Send them a Christmas card too!) Yeah, now that you mention it, the whole SADA thing is pretty transparent. I don't have any major complaints; it just feels weird to me is all. Despite what HN thinks, Google can offer good support. I've seen it done! But it is apparently not their favorite thing.
- latchkey 3y agoI've been using GCP for many years and have always had fantastic experiences with all aspects of it. I don't get the HN hate for it, but it is what it is. Their loss.