> Concentrated harm and distributed benefit is a recipe to have a few vociferous complainers and many silent beneficiaries A fascinating example of this with q

> Concentrated harm and distributed benefit is a recipe to have a few vociferous complainers and many silent beneficiaries A fascinating example of this with queuing humans is the Disney Fastpass system (1). I think the real design goal to avoid "complainers" is to try and optimize the wait time for your resource to avoid a bimodal distribution and try and spread it out for the average rider, rather than make wait times worse for the majority of people but better for the people who game the system. (1) https://www.youtube.com/watch?v=9yjZpBq1XBE https://www.youtube.com/watch?v=9yjZpBq1XBE, yes this is an 1:45 long video on the history and a simulation of Disney parks, but its worth the payoff.