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Does Apple want to spend a lot of money to be #5 in the cloud after AWS, GCP, Azure, and Oracle? Who is going to switch? I feel like all of the big spenders o

Does Apple want to spend a lot of money to be #5 in the cloud after AWS, GCP, Azure, and Oracle? Who is going to switch? I feel like all of the big spenders on those platforms are there because they got the best sales pitch (best basketball seats, best steak dinners, etc.) My last job was at a tiny startup for 4 software engineers and we picked AWS because of that. As the people using the platform, we hated AWS after they consistently messed up our account in every possible way despite paying $700/month for support... but they routinely took our sales team (???) out for dinner, so we never switched to GCP. (I used GCP at my next/current job and they are ... weird. But we used their managed K8s service in a very weird way and they were very supportive when we escalated things.)

latchkey 3y ago
GCP is weird cause you're weird?
- jrockway 3y ago
  OK I'm definitely weird and that's not Google's fault. Well, maybe a little. No, the support situation is weird. You have to have a contract with some third-party company, in our case, SADA. You then send all your support requests to them, and if they deem it necessary, they escalate it to Google. I feel like we always stumped them and then a person with a google.com email would be cc'd and instantly give us a good answer. SADA was very chill, though. Pretty competent in general except for their weird account enrollment system (which I had to deal with any time someone joined my team). The weird thing that we were doing was creating 100s of managed Kubernetes clusters a day. We make an open-source app that runs on Kubernetes and tried to have a cloud offering, and this provided the best isolation between customers. People would sign up, and then we built all the infrastructure for them from scratch. (The AWS way is to have the customer give you their AWS account ID, and then they would pay for all the infrastructure themselves. But for whatever reason, GCP didn't seem to have that option, and honestly our best customers were all too "new" to the cloud to have a routine AWS bill. So it worked for us, and whenever cluster creation was glitchy, GCP was happy to help us. What we were doing was unusual, but since we always paid on time, I guess, they were not mad about it or anything. I did offer to CC them on our cluster-creation monitoring alerts and they declined ;) Anyway, what I thought was weird was that with AWS, AWS is your support contract. With Google, it's some other company entirely. That'd kind of weird, right? You buy something from Vendor X and then when the product doesn't work, you talk to Vendor X. But with Google, we were too small potatoes for them to be worth talking to us for. But if something got escalated to them, they were very nice about it. (What's extra crazy to me is that I used to work on Google Fiber, and we had great support for people paying them much less than we were paying. Want to call someone and talk about how you're scared about viruses for 45 minutes? Google Fiber support would listen and assuage your fears, every single time. They were great people consistently doing a great job. Not sure why GCP didn't steal them!)
  - latchkey 3y ago
    When I call Visible (Verizon's own MVNO) for support, I don't get Verizon, I get someone in the Philippines that works for some company there, pretending to be Verizon. Same with Amazon or really any other major company these days. The weird thing here is that you dealt directly with SADA and knew that it was a third party. I actually see that as a good thing as it is more transparent.
    - jrockway 3y ago
      A random aside... I have a friend who works as support for a major credit card issuer and they did the same outsourcing. She says that pretty much every call gets escalated and the customers are just madder than they would be if someone had handled the situation competently in the first place. But it's like business school 101 to outsource, and so they do. (It's pretty new for them, as they have a hard time retaining people. The low pay and interacting with the general public pretty much guarantees that. My solution would be... just pay them more? You're getting 30% interest for years every time they buy gas. If someone has a question and then pays their minimum payment, you're just creating free money out of thin air. Send them a Christmas card too!) Yeah, now that you mention it, the whole SADA thing is pretty transparent. I don't have any major complaints; it just feels weird to me is all. Despite what HN thinks, Google can offer good support. I've seen it done! But it is apparently not their favorite thing.
      - latchkey 3y ago
        I've been using GCP for many years and have always had fantastic experiences with all aspects of it. I don't get the HN hate for it, but it is what it is. Their loss.

latchkey 3y ago

GCP is weird cause you're weird?

jrockway 3y ago
OK I'm definitely weird and that's not Google's fault. Well, maybe a little. No, the support situation is weird. You have to have a contract with some third-party company, in our case, SADA. You then send all your support requests to them, and if they deem it necessary, they escalate it to Google. I feel like we always stumped them and then a person with a google.com email would be cc'd and instantly give us a good answer. SADA was very chill, though. Pretty competent in general except for their weird account enrollment system (which I had to deal with any time someone joined my team). The weird thing that we were doing was creating 100s of managed Kubernetes clusters a day. We make an open-source app that runs on Kubernetes and tried to have a cloud offering, and this provided the best isolation between customers. People would sign up, and then we built all the infrastructure for them from scratch. (The AWS way is to have the customer give you their AWS account ID, and then they would pay for all the infrastructure themselves. But for whatever reason, GCP didn't seem to have that option, and honestly our best customers were all too "new" to the cloud to have a routine AWS bill. So it worked for us, and whenever cluster creation was glitchy, GCP was happy to help us. What we were doing was unusual, but since we always paid on time, I guess, they were not mad about it or anything. I did offer to CC them on our cluster-creation monitoring alerts and they declined ;) Anyway, what I thought was weird was that with AWS, AWS is your support contract. With Google, it's some other company entirely. That'd kind of weird, right? You buy something from Vendor X and then when the product doesn't work, you talk to Vendor X. But with Google, we were too small potatoes for them to be worth talking to us for. But if something got escalated to them, they were very nice about it. (What's extra crazy to me is that I used to work on Google Fiber, and we had great support for people paying them much less than we were paying. Want to call someone and talk about how you're scared about viruses for 45 minutes? Google Fiber support would listen and assuage your fears, every single time. They were great people consistently doing a great job. Not sure why GCP didn't steal them!)
- latchkey 3y ago
  When I call Visible (Verizon's own MVNO) for support, I don't get Verizon, I get someone in the Philippines that works for some company there, pretending to be Verizon. Same with Amazon or really any other major company these days. The weird thing here is that you dealt directly with SADA and knew that it was a third party. I actually see that as a good thing as it is more transparent.
  - jrockway 3y ago
    A random aside... I have a friend who works as support for a major credit card issuer and they did the same outsourcing. She says that pretty much every call gets escalated and the customers are just madder than they would be if someone had handled the situation competently in the first place. But it's like business school 101 to outsource, and so they do. (It's pretty new for them, as they have a hard time retaining people. The low pay and interacting with the general public pretty much guarantees that. My solution would be... just pay them more? You're getting 30% interest for years every time they buy gas. If someone has a question and then pays their minimum payment, you're just creating free money out of thin air. Send them a Christmas card too!) Yeah, now that you mention it, the whole SADA thing is pretty transparent. I don't have any major complaints; it just feels weird to me is all. Despite what HN thinks, Google can offer good support. I've seen it done! But it is apparently not their favorite thing.
    - latchkey 3y ago
      I've been using GCP for many years and have always had fantastic experiences with all aspects of it. I don't get the HN hate for it, but it is what it is. Their loss.