> If her manager were to “secret shopper” call in, how much kindness and grace would they show for being forced to sit though a children’s cartoon while quoting

> If her manager were to “secret shopper” call in, how much kindness and grace would they show for being forced to sit though a children’s cartoon while quoting 5-figure invoice numbers back and forth? Hopefully the identical amount? I don't know why the answer would differ in any meaningful way.