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Indeed; to my eyes, Amazon has set course more directly towards enshittification since Bezos left day-to-day involvement. I wonder if ‘customer obsession’ mean
by mft_ 3y ago
Indeed; to my eyes, Amazon has set course more directly towards enshittification since Bezos left day-to-day involvement.
I wonder if ‘customer obsession’ means less to his successor;or maybe the new boss’ success is judged differently (eg profit) than in Bezos’ time?
- ekianjo 3y ago> Amazon has set course more directly towards enshittification Maybe, but I have not noticed any significant change in the day to day quality of the service compared to when Jeff was around. Have you?