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I hope the people getting calls from these cars are trained to deal talking to hurt people, but I suppose the agency the manufacturers have outsourced this serv
by netsharc 3y ago
I hope the people getting calls from these cars are trained to deal talking to hurt people, but I suppose the agency the manufacturers have outsourced this service to can recruit 911 operators for a little better pay. They can say on the phone "This is X from Mercedes help center" but I'm speculating that X's work console displayed "Connecting you with a car in need of assistance. Car brand: Mercedes" a few seconds before.
I wonder if the more expensive car brands can jump the queue of getting help after an incident.
- albert180 3y agoThere is no queue
- midasuni 3y agoSo they have enough people on shift for an 1:1 map with every moving car out there? If not there’s a queue. The capacity may exceed normal demand, so the queue would be of length zero, but there is still a queue as it’s not a non blocking operation
- albert180 3y agoIf Capacity always exceeds demand there is no queue. If I call 112 there will also be always an operator who picks the phone directly and no "Your call is very important to us, please hold the line and don't die, your expected wait time is 59 Minutes".
- midasuni 3y agoYou can’t guarentee that. The system can be dossed as it’s not a 1:1 mapping, thus there is a queue. That queue may never be used, although sometimes it is, and sometimes it just overflows https://www.insideedition.com/shortage-of-911-operators-is-delaying-police-response-in-cities-nationwide-70731 https://www.insideedition.com/shortage-of-911-operators-is-d...