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Small businesses often get sold tech things that don't make sense. VOIP is one I see frequently. There's nothing quite like a small business with a 2Mb/s uplo

Small businesses often get sold tech things that don't make sense. VOIP is one I see frequently. There's nothing quite like a small business with a 2Mb/s upload, several Dropbox/OneDrive clients, and a VOIP contract.

BenjiWiebe 3y ago
Why does VoIP not make sense for a small business? From my experience working at small businesses it looks like VoIP and the features it enables is a huge gain. Call waiting queue, voicemail to email/website, automatic hours/go straight to voicemail, holding/transferring calls, multiple lines with only one phone number, etc. I'm talking <15 employee businesses.
- donmcronald 3y ago
  It's the 2Mb/s upload in my example that's the catch. That'll often be asymmetric at a 10:1 download:upload ration (or worse), so it's almost impossible to do any kind of traffic management to make it work well. I'm talking about places that can't get an internet connection that can support the VOIP systems they're sold.
  - BenjiWiebe 3y ago
    I hear you with the 2Mb/s upload, but that isn't a problem for VoIP in and of itself. What makes 2Mb/s upload an issue with VoIP is not having a good router (i.e. one with CAKE queuing support or something similar) and then getting hammered with buffer bloat making your latencies go to 1000+ ms because someone's iPhone decided to back something up (don't know why it never seems to be an issue with Androids). ^ The above is precisely my experience and is a large part of why my workplace hasn't moved to VoIP yet, despite needing the features.
  - supertrope 3y ago
    2 Mbps is tight but can definitely support 0.1 Mb/s calls. The vendor needs to ensure the phones tag audio packets with EF priority and the router uses a strict priority queue. (Whenever a voice packet arrives it pauses handling non-voice traffic until the voice queue is clear. This ensures a voice packet is never delayed by more than 1500B / 2 Mbps = 6 ms). https://www.cisco.com/c/en/us/support/docs/voice/voice-quality/5125-delay-details.html#serializationdelay https://www.cisco.com/c/en/us/support/docs/voice/voice-quali...
Nullabillity 3y ago
How do you even get a 2Mb/s connection in 2024?
- donmcronald 3y ago
  Move to Canada and pay premium prices.
- xboxnolifes 3y ago
  Upload? Everywhere in the US. 100Mb/s Down, 5Mb/s Up, but the up really gets 2-3.
  - simfree 3y ago
    Even Comcast is doing 50Mbps/15Mbps with overprovisioning giving you an extra 10% or so. AT&T, CenturyLink and other telecoms have ceased making ADSL and often VDSL2 readily orderable, and jacked up the rates on legacy customers to push them off old, slow connections on their aging DSLAMs.
- antisol 3y ago
  Easy: Be in Australia
  - averageRoyalty 3y ago
    The median is 8mbps in Australia, not 2mbps[0]. 0. https://www.speedtest.net/global-index/australia https://www.speedtest.net/global-index/australia
    - antisol 3y ago
      aah, so you've never been out of the cities.
      - averageRoyalty 3y ago
        I have, and even then 2mbps is not a normal speed. Fixed wireless services in rural areas are beating this tenfold: https://www.nbnco.com.au/content/dam/nbn/documents/how-we-are-tracking/nbn-october-2023-monthly-progress-report.pdf https://www.nbnco.com.au/content/dam/nbn/documents/how-we-ar... Are you trolling, misinformed, or do you have access to some data I can't find?
deleted 3y ago
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BenjiWiebe 3y ago

Why does VoIP not make sense for a small business? From my experience working at small businesses it looks like VoIP and the features it enables is a huge gain. Call waiting queue, voicemail to email/website, automatic hours/go straight to voicemail, holding/transferring calls, multiple lines with only one phone number, etc. I'm talking <15 employee businesses.

donmcronald 3y ago
It's the 2Mb/s upload in my example that's the catch. That'll often be asymmetric at a 10:1 download:upload ration (or worse), so it's almost impossible to do any kind of traffic management to make it work well. I'm talking about places that can't get an internet connection that can support the VOIP systems they're sold.
- BenjiWiebe 3y ago
  I hear you with the 2Mb/s upload, but that isn't a problem for VoIP in and of itself. What makes 2Mb/s upload an issue with VoIP is not having a good router (i.e. one with CAKE queuing support or something similar) and then getting hammered with buffer bloat making your latencies go to 1000+ ms because someone's iPhone decided to back something up (don't know why it never seems to be an issue with Androids). ^ The above is precisely my experience and is a large part of why my workplace hasn't moved to VoIP yet, despite needing the features.
- supertrope 3y ago
  2 Mbps is tight but can definitely support 0.1 Mb/s calls. The vendor needs to ensure the phones tag audio packets with EF priority and the router uses a strict priority queue. (Whenever a voice packet arrives it pauses handling non-voice traffic until the voice queue is clear. This ensures a voice packet is never delayed by more than 1500B / 2 Mbps = 6 ms). https://www.cisco.com/c/en/us/support/docs/voice/voice-quality/5125-delay-details.html#serializationdelay https://www.cisco.com/c/en/us/support/docs/voice/voice-quali...

Nullabillity 3y ago

How do you even get a 2Mb/s connection in 2024?

donmcronald 3y ago
Move to Canada and pay premium prices.
xboxnolifes 3y ago
Upload? Everywhere in the US. 100Mb/s Down, 5Mb/s Up, but the up really gets 2-3.
- simfree 3y ago
  Even Comcast is doing 50Mbps/15Mbps with overprovisioning giving you an extra 10% or so. AT&T, CenturyLink and other telecoms have ceased making ADSL and often VDSL2 readily orderable, and jacked up the rates on legacy customers to push them off old, slow connections on their aging DSLAMs.
antisol 3y ago
Easy: Be in Australia
- averageRoyalty 3y ago
  The median is 8mbps in Australia, not 2mbps[0]. 0. https://www.speedtest.net/global-index/australia https://www.speedtest.net/global-index/australia
  - antisol 3y ago
    aah, so you've never been out of the cities.
    - averageRoyalty 3y ago
      I have, and even then 2mbps is not a normal speed. Fixed wireless services in rural areas are beating this tenfold: https://www.nbnco.com.au/content/dam/nbn/documents/how-we-are-tracking/nbn-october-2023-monthly-progress-report.pdf https://www.nbnco.com.au/content/dam/nbn/documents/how-we-ar... Are you trolling, misinformed, or do you have access to some data I can't find?

deleted 3y ago

[deleted]