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In theory a digital menu should be better for accessibility but I’ve found they’re either a link to a PDF (which offers some ability to zoom in) or they’re a hi
by mattl 3y ago
In theory a digital menu should be better for accessibility but I’ve found they’re either a link to a PDF (which offers some ability to zoom in) or they’re a hideous nightmare website with no easy way to increase font sizes due to them being more like a presentation rather than a simple menu.
- whartung 3y agoYea, my experience as well. Cramming a 11x14 foldout menu onto a phone pdf is not a good UX. That said, I find the kiosk app at Panera Bread a much better experience than ordering from the menu simply because there’s a lot more information. Options, bread types, ingredients, etc. You can claw that out of the clerk, but it’s a bit arduous. So it can be done well. It just isn’t. And it’s don’t really blame the restaurants either. A comprehensive digital experience is really not their ballywick. Then there was a time I went to an Italian restaurant in Brooklyn. There, we had no menus. The server came up, “What do you want?” “Well, what do you have?” “We’re an Italian restaurant. What do you want?” And I told him, and I got it. I mean, indeed, it was an Italian restaurant.