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In my experience: first 2 or 3 months you can send it back np. After 2 years they say your warranty is forfeit. Which isn't true if you can reasonably expect th
by Fnoord 3y ago
In my experience: first 2 or 3 months you can send it back np. After 2 years they say your warranty is forfeit. Which isn't true if you can reasonably expect the product to last longer (if it is an expensive one). In my case the battery was damaged due to bogus firmware update and they refused to deal with it, citing warranty with seller is exhausted (untrue). They said I should go to the manufacturer instead. I got "lucky" there: they couldn't repair it and replacement would take 3 months so they proposed sending me a newer revision for an extra price of a little bit over 100 EUR. Result is I will actively buy the product elsewhere if it is an expensive one.
- andirk 3y agoThat is so genius: Completely handle all immediate issues which probably involve a lot of idiot user error and no issue on the hardware, and then completely drop fools after 30 days! You only have to deal with the issues that aren't actually issues!