4 ms·

I mean, in a broader sense it isn't a bug. the government outsourced it to Capita explicitly so there's a responsibility gap into which people can fall and los

I mean, in a broader sense it isn't a bug. the government outsourced it to Capita explicitly so there's a responsibility gap into which people can fall and lose their money. it's not like these services suck and are hostile to normal people by accident - if the Powers That Be wanted it to not suck then they wouldn't structure systems like this.

sorokod 3y ago
There is no gap, or rather it is artificial and created on purpose. The government is accountable (not responsible, there is a difference) for the entire process to work without any gaps.