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That is how it has been defined at every SAAS company I have worked for. When someone says there is an outage in production, it means your product.
by lazyasciiart 3y ago
That is how it has been defined at every SAAS company I have worked for. When someone says there is an outage in production, it means your product.
- fauigerzigerk 3y agoIn the context of an outage at a service provider this slightly sloppy language is sufficient to convey all relevant meaning. In the current context, this language is part of a pattern to carefully choose words in such a way as to downplay what has happened. As I said, the work of the CEO, the cybersecurity team and the legal team is part of the overall production process at a software company.
- mewpmewp2 3y agoOkay, but then why also not consider chairs breaking in the office to mean part of the production is down? Or a coffee machine?
- fauigerzigerk 3y agoIf my coffee machine suddenly stopped working it would definitely have a detrimental effect on production. I can guarantee you that :) But in general I would say routine janitorial maintenance issues don't have quite the same potential to affect production as Russian criminals reading the email of Microsoft's cybersecurity team.