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I don't see the conflict between the two comments. You can lambaste people for not even trying to cancel a subscription they don't want while recognizing that m

I don't see the conflict between the two comments. You can lambaste people for not even trying to cancel a subscription they don't want while recognizing that many subscriptions depend on light users. Light users are not people who want to cancel their subscription but can't because of shenanigans, they're just light users. It's not "the other side of their business", you can have a heavy/light user model while not playing these shenanigans with customers.

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jjulius 3y ago
>I don't see the conflict between the two comments. There isn't. I haven't said that there is. >You can lambaste people for not even trying to cancel a subscription they don't want while recognizing that many subscriptions depend on light users. Yup. Never said one couldn't do that, either. >Light users are not people who want to cancel their subscription but can't because of shenanigans, they're just light users. It's not "the other side of their business", you can have a heavy/light user model while not playing these shenanigans with customers. Sure. Still not really what I'm getting at, though. I simply pointed to their comment here as evidence that they understand how gym memberships work, thereby being aware of how convoluted many of them can be when it comes to canceling them, which stands counter to their comment elsewhere in the thread. It's that simple, and I don't know how to make myself any clearer at this point. Feel like I'm just repeating myself now - not sure if it's a poor explanation on my part or others just aren't grokking it for reasons on their end, but I'll reevaluate and see how I can be clearer in the future.