4 ms·

If you think that services should start unsubscribing people just in case they have ADHD, that seems a very odd way round to think. They're just businesses. I d

If you think that services should start unsubscribing people just in case they have ADHD, that seems a very odd way round to think. They're just businesses. I don't think it's reasonable to assume they can know what you want or intend.

gmd63 3y ago
It's pretty **** easy to infer that a customer wants to save money when possible That businesses and advocates play dumb when it comes to this basic fact is no longer astonishing to me, sadly
- robertlagrant 3y ago
  They're not playing dumb, just as a magazine subscription isn't playing dumb by not phoning you up to see if you want every magazine. If you sign up to a subscription, you are saying you want it until it's cancelled. If you just want them one at a time, go buy each one in a shop.
  - gmd63 3y ago
    A magazine subscription is entirely different. With online services the company can trivially monitor your usage (and likely already do to sell your data / make UX decisions)
ozim 3y ago
They don’t have to unsubscribe automatically, they could refund the money but keep subscription if someone wasn’t even opening their page in like 3 months. I would say they don’t even have to refund automatically but maybe send an email at least - “Hey are you still with us?” - after they see no activity on account for a month and we also know for sure they track user activity very closely. But we know - no one will even propose implementing such an email because it will be loss for the company. So that would be action for government to enforce.
- robertlagrant 3y ago
  > But we know - no one will even propose implementing such an email because it will be loss for the company. So that would be action for government to enforce. Doesn't this just add another hull to the titanic? People don't have 2 minutes to check their bank statements a month, but do have time to check their email regularly enough to catch this? I can't tell who this is for that would be strong enough to require governments to get involved.
  - ozim 3y ago
    That was my idea from top of my mind for corporations to show they care for the customers. Proposing that they refund money would be realistic if they would at least agree to send out email - which I do believe will never happen. So refunding money is fantasy, sending out emails is realistic but since they won’t do it, that makes refunds even more unlikely.
    - robertlagrant 3y ago
      15 years ago I remember a colleague who'd bought a TV a month earlier get a refund for the difference from Amazon because the TV had recently come down in price. That's great service, don't get me wrong. I just don't think this sort of thing should be expected, particularly when it's not about a price drop you couldn't know about, and it's just not clicking an unsubscribe link.
      - ozim 3y ago
        What I propose is not the same scale. Thing with returning tv would be more “I did not watch 10 days this month, reimburse these for me.”. I don’t agree it should go this direction. If someone did not even open list of movies for whole month or two that is a reasonable question to ask - should they get money back or at least a question via email if they really want any to keep the subscription.

gmd63 3y ago

It's pretty **** easy to infer that a customer wants to save money when possible That businesses and advocates play dumb when it comes to this basic fact is no longer astonishing to me, sadly

robertlagrant 3y ago
They're not playing dumb, just as a magazine subscription isn't playing dumb by not phoning you up to see if you want every magazine. If you sign up to a subscription, you are saying you want it until it's cancelled. If you just want them one at a time, go buy each one in a shop.
- gmd63 3y ago
  A magazine subscription is entirely different. With online services the company can trivially monitor your usage (and likely already do to sell your data / make UX decisions)

ozim 3y ago

They don’t have to unsubscribe automatically, they could refund the money but keep subscription if someone wasn’t even opening their page in like 3 months. I would say they don’t even have to refund automatically but maybe send an email at least - “Hey are you still with us?” - after they see no activity on account for a month and we also know for sure they track user activity very closely. But we know - no one will even propose implementing such an email because it will be loss for the company. So that would be action for government to enforce.

robertlagrant 3y ago
> But we know - no one will even propose implementing such an email because it will be loss for the company. So that would be action for government to enforce. Doesn't this just add another hull to the titanic? People don't have 2 minutes to check their bank statements a month, but do have time to check their email regularly enough to catch this? I can't tell who this is for that would be strong enough to require governments to get involved.
- ozim 3y ago
  That was my idea from top of my mind for corporations to show they care for the customers. Proposing that they refund money would be realistic if they would at least agree to send out email - which I do believe will never happen. So refunding money is fantasy, sending out emails is realistic but since they won’t do it, that makes refunds even more unlikely.
  - robertlagrant 3y ago
    15 years ago I remember a colleague who'd bought a TV a month earlier get a refund for the difference from Amazon because the TV had recently come down in price. That's great service, don't get me wrong. I just don't think this sort of thing should be expected, particularly when it's not about a price drop you couldn't know about, and it's just not clicking an unsubscribe link.
    - ozim 3y ago
      What I propose is not the same scale. Thing with returning tv would be more “I did not watch 10 days this month, reimburse these for me.”. I don’t agree it should go this direction. If someone did not even open list of movies for whole month or two that is a reasonable question to ask - should they get money back or at least a question via email if they really want any to keep the subscription.