I was looking for this comment. Sometimes the only way to cancel is to make a telephone call (to a number that may not be easy to find) and wait on hold to talk

I was looking for this comment. Sometimes the only way to cancel is to make a telephone call (to a number that may not be easy to find) and wait on hold to talk to a person, who will then do everything they can to convince you to stay. Companies put a lot of effort into making signup frictionless, I don't buy an excuses that say cancelling is intrinsically harder than signup and can't be streamlined.