Eh, there's a pretty big difference between "I'm too lazy to solve this" and "the only reason this requires so much effort is because the business would lose a

Eh, there's a pretty big difference between "I'm too lazy to solve this" and "the only reason this requires so much effort is because the business would lose a ton of revenue if people could simply stop paying for things that they don't want to have". There really is no reason why cancelling a subscription at some predefined point in the future should require any kind of business-hours-only-must-talk-to-a-physical-person approach, and if your CSR handling your cancellation is not empowered to actually process your request (which is pretty common with e.g. cable and phone companies as well as gyms), then its abuse, pure and simple. I know what my hourly equivalent is, so if the cost to my employer (or myself, if I'm an independent contractor) while I sort this out when I should be working is more than the monthly bill itself, then it becomes not worth my time to sit on the phone and deal with it. I had a regular order with Chewy, until the dog food brand I was having drop shipped stopping selling that particular type of dog food to Chewy (but I could get it somewhere else). And I had to sit on hold for 30 fucking minutes, just so Chewy would stop charging me (considerably more) for, and shipping to me, dog food that I did not want, had never wanted, and was actually shopping elsewhere to avoid. And I didn't find out that they didn't carry that brand anymore until they shipped "what we believe is the closest match" to me. I honestly thought it was a mis-pick initially, so when I went to resolve it, I followed that customer service UI pattern, to no avail. They've changed it since then, but the fact still remains, that was not at all a scenario I should've needed to call in for. I certainly shouldn't have needed to sit on hold for it. When I finally spoke to the CSR, she was apologetic that I even had to talk to her about it.