Yeah, this reminds me of our outage. When we finally got through to SoNIC at 2am their time, and they scrambled to find someone who could speak English, and we

Yeah, this reminds me of our outage. When we finally got through to SoNIC at 2am their time, and they scrambled to find someone who could speak English, and we scrambled to find someone who could speak French. I think with high school level on either side plus Google Translate, eventually we worked out the issue was with an intermediary in Germany.