3 ms·
Businesses these days with these dark patterns. I denounce them and immediately cancel anything when they start just fine and suddenly implement something hard
by anbotero 3y ago
Businesses these days with these dark patterns. I denounce them and immediately cancel anything when they start just fine and suddenly implement something hard to get out of.
I hate when their cancelling scheme puts blocks in front of the user so it’s harder and harder to quit. In my country I’ve noticed some have their Cancel Subscription page unavailable, or it says it has cancelled it but you don’t get email or confirmation of anything, and then surprise, another month payment, and then you have to call, and they leave you waiting for hours.
I despise this and I denounce them with local regulation authorities, then they get moving, and even then they may still squeeze another month out of you, attribute it to error and just expect you don’t denounce them again because that would be even more time from you.
But this is me... I know lots of people who spend at least 6 months before they have the time/energy to actually go through this process so they can cancel.
I’d say to hell with them, it gives bad rap to good businesses which let you cancel/pause without too much hassle.