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When they bought Sun, the quality of Sun service dropped to the point where I can't imagine why anyone still buys their kit. It was remarkable.
by beedogs 15y ago
When they bought Sun, the quality of Sun service dropped to the point where I can't imagine why anyone still buys their kit. It was remarkable.
- bdunbar 15y agoSun support was remarkable. About five years ago I had a critical problem ... There I was in the data center at 3 a.m., trying to figure out why my mirrored drive server wasn't booting on it's surviving disk. I was groggy as heck, and even basic vi commands required a lot of thought. Actual thinking took more effort. The Support Engineer walked me through even the basic stuff "Okay, now 'yank-yank put' to copy that line" And a few minutes later the server booted and all was well. We're moving as quickly as possible away from Solaris, to Linux. But service quality isn't the driver - it never is. The problem is cost.