That’s an innovative way of doing it! Another, much more prevalent way is: only open appointments for 1 week/month ahead, then reject new bookings when full. Te

That’s an innovative way of doing it! Another, much more prevalent way is: only open appointments for 1 week/month ahead, then reject new bookings when full. Tell your clients “just book fast at Monday X am” knowing full well it’s a damn lottery. Or even worse, don’t tell customers about the release time “to fight bots”. Then of course, blame bots for taking the appointments, and somehow fool people that bots are the reason for the size of the real queue. This has come up so many times I’ve lost count. Usually with governments or some service that a corporation provides reluctantly. It does one thing really well: obscure the true size of the queue. Just like in the article, that’s a feature.