> I called, and they said they would need to research and I’d have to call back. This kind of thing is why it's a good reason to record your calls. For anyone

> I called, and they said they would need to research and I’d have to call back. This kind of thing is why it's a good reason to record your calls. For anyone worried about the legality of doing so... are you calling one of those places that states something like "This call will be recorded for training purposes"? If yes, then you're fine as they've already stated the call is being recorded. :)