> Who cares about "losing the trust of the users". What matters is that 99% of "professional workers" don't have a choice what mail/chat/calendar/word processor

> Who cares about "losing the trust of the users". What matters is that 99% of "professional workers" don't have a choice what mail/chat/calendar/word processor they use. Their IT department decided for them. And, if they do have a choice, what do they use instead? That's true until is isn't. Complacency's impact is subtle, but no company is actually invincible forever.