My point is that this is a service that I was curious about but have no real need for. I'm mostly satisfied by using Google or DDG. As a customer, it's pretty

My point is that this is a service that I was curious about but have no real need for. I'm mostly satisfied by using Google or DDG. As a customer, it's pretty absurd that the onus is on me to spend a fairly significant amount of time contacting support in order to simply evaluate a niche product. Furthermore, the company is a tech company, so the fact that their authentication is bugged, seems like more than enough of a reason to not spend any more of my time evaluating their service. I literally can't think of any web based products I currently use which have, at any point, had bugged authentication.