4 ms·
In case anybody from Notion is reading here: I'm very frustrated by being logged out on all my Apple devices (MacBook, iPhone, iPad) every few weeks to months.
by w-m 3y ago
In case anybody from Notion is reading here: I'm very frustrated by being logged out on all my Apple devices (MacBook, iPhone, iPad) every few weeks to months.
By itself this would be only annoying, but on top of the spurious logout, none of the Notion apps support Keychain access. Thus when having to log in (with my email and password combination), I need to hunt for those in the password list and copy/paste them, which takes quite a bit of time doing that on each device.
Google searches tell me that I'm far from alone in experiencing it and that the problem seems to exist for several years.
- DandyDev 3y agoAdd me to the list of paying users that are disgruntled by this malfunction
- deleted 3y ago[deleted]
- rvlfly 3y agoHi there, really sorry to hear about this problem. Can you use the Help & Support -> Message support function to submit a ticket with the problem you are experiencing? We will make sure to look into it and fix it.
- casperb 3y agoI got the same thing as well. It feels like it is by design.
- w-m 3y agoMessaging support in this way would make sense to me for reporting a weird, rare bug. But what I described is widely seen in the community[0-3]. In fact, looking for these links, I now found an official Notion reply from 4 years ago in one of these threads[4]: "should keep you logged in for 90 days per device". This had me find [5]: "Notion has a default session duration of 90 days. This means all users automatically get logged out if they have stayed logged in for 90 consecutive days.". If logging out any session after 90 days is the expected behavior, this would completely explain the behavior in my case. Can you confirm that this is happening for all accounts? [0]: https://www.reddit.com/r/Notion/comments/brcy5m/random_logouts_on_android/ https://www.reddit.com/r/Notion/comments/brcy5m/random_logou... [1]: https://www.reddit.com/r/Notion/comments/vi8c9f/constantly_getting_logged_out/ https://www.reddit.com/r/Notion/comments/vi8c9f/constantly_g... [2]: https://www.reddit.com/r/Notion/comments/194xw0m/anyone_else_is_getting_their_desktop_app_logged/ https://www.reddit.com/r/Notion/comments/194xw0m/anyone_else... [3]: https://www.reddit.com/r/Notion/comments/dsi5jo/login_process_is_frustrating/ https://www.reddit.com/r/Notion/comments/dsi5jo/login_proces... [4]: https://www.reddit.com/r/Notion/comments/dsi5jo/login_process_is_frustrating/f6px5xi/ https://www.reddit.com/r/Notion/comments/dsi5jo/login_proces... [5]: https://www.notion.so/help/hipaa https://www.notion.so/help/hipaa