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Yeah, I think the UX here in the Netherlands is much simpler and easier than in other countries. When I go to the UK (e.g. Tesco Express) I have to select a bag
by SamCritch 3y ago
Yeah, I think the UX here in the Netherlands is much simpler and easier than in other countries. When I go to the UK (e.g. Tesco Express) I have to select a bagging option, there's no "no bag" option at the beginning of the transaction even though I'm only buying a litre of milk, then when I put the carton down in the bagging area it triggers an alarm saying a store assistant is coming, but they never do because they're too busy serving all the other customers at the regular checkout. So I give up and try a different checkout, blocking the one I've just tried to use for 2 minutes.
I posted about this on Linkedin too and got a few comments about the complexity in the UK, USA, France and elsewhere. https://www.linkedin.com/posts/samcritchley_it-hasnt-delivered-the-spectacular-failure-activity-7153021608318631936-xZyg?utm_source=share&utm_medium=member_desktop https://www.linkedin.com/posts/samcritchley_it-hasnt-deliver...
- Jochim 3y agoWeird, I've never seen a self checkout in the UK that doesn't provide the option to select no bag or key in 0 bags.
- benoliver999 3y ago99% of the time I use the 'weigh your own bag' option it asks someone to approve my bag. It's annoying. Also, the 'bagging area' is on different sides in different shops. Also annoying.
- folmar 3y agoThat 2 minutes is nice, in Poland a checkout station that was abandoned is blocked until an assistant notices it, so more like 30 minutes.