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„In the ways that matter” and the only way that matters for a lot of employers is what is cheaper. This maybe isn’t strictly related to the topic of this post
by nrabulinski 3y ago
„In the ways that matter” and the only way that matters for a lot of employers is what is cheaper.
This maybe isn’t strictly related to the topic of this post or conversation but a lot of companies have been replacing most, or even all, support channels with AI assistants.
No, it isn’t good enough to replace those humans in a sense most would consider essential - helping customers which reach for the support line, but businesses find it „good enough” in a sense that it’s cheaper than human workers and the additional cost of unhappy customers is small enough to still have it be worth it.
- ben_w 3y agoThis is very cheap: https://man7.org/linux/man-pages/man1/yes.1.html https://man7.org/linux/man-pages/man1/yes.1.html I would agree with you that what counts as "good enough" is kinda hard to quantify (which itself leads into the whole free market vs state owned business discourse from 1848 to 1991), but I do mean specifically from the PoV of "does it make your jobs go away?" Although now I realise I should be even more precise, as I mean "you singular and jobs plural for now and into the future" while my previous words may reasonably be understood as "you plural and each job is just your current one".