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I find self-checkout pretty pleasant to use if implemented correctly. A positive experience was an Ikea store where you just scan everything and walk out with o
by oytis 3y ago
I find self-checkout pretty pleasant to use if implemented correctly. A positive experience was an Ikea store where you just scan everything and walk out with occasional checks by a security guard. Or even better at Decathlon where you don't even need to scan things - you put it in a special box, and the machine recognises them itself. On the opposite side of the spectrum there are machines at supermarkets that try to be smart in a wrong way - complaining about what bags you are using, where you put them etc. About third of the times I decide to use those I end up having to call a human worker.
- neilalexander 3y agoThe IKEA implementation is very close to ideal. An actual handheld barcode scanner attached to a long cable that you can move around as needed. Virtually no delay when scanning things. No need to place items on a scale. No need to pick each item up to pass it over an awkward fixed scanning surface. No problem if you want to use your own bags. No problem if you run out of space and need to move items back to the trolley. It's like they actually thought about the user.
- jen20 3y agoAgreed it’s very good compared to the incredibly poor systems in most places, but suffers from the same attention problem as other systems - prompts in the middle of the scanning phase (usually the “I promise I’ll attach this to a wall) that should be treasured up for the end of the process. Of course the scanner doesn’t know this so will happily beep each time as you scan 10 more things that don’t get registered because someone didn’t learn why modals are a bad idea.
- oytis 3y ago> prompts in the middle of the scanning phase (usually the “I promise I’ll attach this to a wall) Never seen that. Is it an American thing? Or maybe I just didn't by things that have to be attached to a wall.
- jen20 3y agoCould well be - any dresser certainly pops this up in the US - seemingly related to the campaign at [1] which came about after children were killed by tipping furniture. There's an equivalent campaign in the UK [2], but I haven't bought any furniture from IKEA in the UK for over a decade, which predates it. [1]: https://www.ikea.com/us/en/customer-service/secure-it-creating-safer-homes-together-pub8fa27050 https://www.ikea.com/us/en/customer-service/secure-it-creati... [2]: https://www.ikea.com/gb/en/campaigns/secure-it-pub10077d91 https://www.ikea.com/gb/en/campaigns/secure-it-pub10077d91
- DoingIsLearning 3y agoYeah the Decathlon ones really bamboozled me. Does anyone know how are those achieved (from a technical standpoint)?