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This is exactly why those status pages are almost always a lie. Either they need to be fully automated without some middle manager hemming and hawing, or they s
by Gareth321 3y ago
This is exactly why those status pages are almost always a lie. Either they need to be fully automated without some middle manager hemming and hawing, or they shouldn’t be there at all. From a customer’s perspective, I’ve been burned so many times on those status pages that I ignore them completely. I just assume they’re a lie. So I’ll contact support straight away - the very thing these status pages were intended to mitigate.
- asah 3y agomeh - no status page is perfectly in sync with reality, even if it's updated automatically. There's always lag and IRL, there's often partial outages. Therefore, one should treat status pages conservatively as "definitely an outage" rather than "maybe an outage."
- AndrewKemendo 3y agoThe simple fix is to have a “last update: date time” Or you can build a team to automate everything and force everyone and everything into a rigid update frequency which becomes a metric that applies to everyone and becomes the bane of the existence of your whole engineering organization