This is something that every start-up company ends up going through at some point. I’ve been there and it’s painful! Sometimes you just don’t have enough time

This is something that every start-up company ends up going through at some point. I’ve been there and it’s painful! Sometimes you just don’t have enough time or resource to build the capabilities that would stop an issue like this. Sometimes you didn’t even think a particular issue could even happen and it comes and bites you. The transparency is important, the learning is important, but also (sometimes) the compensation is important. Kagi should consider giving some search credits for the time that we were unable to use the service. Especially as the real-time response was inadequate (as they freely admit). An outage for a paid-for service is not the same as an outage of a you’re-the-product service