I completely agree but want to point out that you should have said, "Can you believe it's 2012 and operating systems don't come with a manual or guide anymore?"

I completely agree but want to point out that you should have said, "Can you believe it's 2012 and operating systems don't come with a manual or guide anymore?" I remember Windows coming with a pretty thick manual explaining how to use it. Either way your point still stands, the OS has changed so little they don't feel like explaining it anymore. But it's not user friendly enough for other people.